Serving You
We support what we do. In fact, we like to believe it’s what sets us apart from others. We aim to provide you with a customer journey that is both seamless and pleasant. It’s why we ‘Got your Back.’ If you’re not satisfied, then neither are we. You, of course, are the ultimate judge.
Pre-sale
Our services begin before any sale. We want to make sure you get what you need. If that’s not possible, we will let you know. Our Company value of Act with Principle demands it.
For your convenience, we have a network of channel partners, dealers, distributors, and integrators who know Computrol. Often they’ll know you too. We would be pleased to provide you with an introduction should you desire. They, along with any necessary input from us, make sure you get the right solution, along with any other equipment or services you may need.
Post-sale
Depending on the project and the task, you’ll work with your Computrol partner or directly with us. Our job isn’t finished until you are satisfied. Offering you an Ease of Everything experience is just one way we differentiate ourselves. From training software users to configuration to importing your data, everything we do is to make your life easier.
On-going
Whether your needs evolve or you need our support, we are here to support you. We’ll always go above and beyond and Find a Way. So you remain satisfied.
Our support services are available by email and telephone Monday through Friday 06:00 to 16:30 Pacific Time (09:00 to 19:30 Eastern Time). We’re also available evenings and weekends in a pinch.
Our comprehensive support agreements, along with our partner network, ensure you’re covered. We can always be contacted by phone, e-mail, or via our Support Desk at support@computrolsystems.com
Of course, we invite you to register to gain access to our Knowledge Base, chock full of manuals, diagrams, and other useful items.