Empowering Companies with Simcom’s User Management System
Simcom has introduced a new User Management system that gives organizations more control over how their employees access the Simcom platform. This feature allows companies to handle their own user administration, which creates a faster and more flexible experience while reducing the amount of routine support required from Computrol.
A New Approach to User Control
The User Management system is built around two key roles that determine who can perform administrative tasks within a company. These roles are Company Admins and Power Users. They provide a structured and secure way for organizations to manage their users.
The Role of the Company Admin
Every Company begins with at least one Company Admin, created during onboarding. The Company Admin has the highest level of control within the User Management system. This person can add users, edit user information, assign roles and permissions, suspend accounts and reinstate access when needed. A company Admin can also view every user within the company, which ensures complete visibility and oversight.
This role creates a central point of control for the organization’s use of Simcom and removes the need for routine support requests . Companies are now able to make changes immediately rather than waiting for a support response.
The Purpose of the Power User
Power Users offer a helpful middle level of administration. They can add users, update user details, disable accounts, and re-enable them when appropriate. They cannot see or manage Company Admin accounts, which protects sensitive administrative functions while still providing practical support for everyday operations.
This role is suited for managers or team leads who need the ability to assist with user administration without holding full administrative authority.
Benefits for Customers
The introduction of the User Management system allows customers to manage access to Simcom in a more efficient manner. Companies can onboard users more quickly, update information instantly, and respond to internal needs without contacting support. This shift creates a smoother and more responsive experience for everyone using the platform.
A More Efficient and Empowered System
Simcom’s User Management system creates a stronger and more efficient foundation for managing access across an organization. Companies gain more autonomy, Support teams handle fewer routine tasks, and the overall experience becomes faster and more secure. By giving customers direct control of their users, Simcom supports a modern, flexible approach to software administration that benefits everyone involved.
If you are curious about our User Management System or have questions about it, do not hesitate to reach out to our team!
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Centralized user credential management