Testimonials
See what our customers have to say about working with us.
These testimonials come directly from organizations that use our systems every day. Their experiences reflect our commitment to reliability, support, and long-term partnership.
“Our overall experience with both the product and the support team has been excellent. When I first started in my role, I was new to the fuel side of operations and had a lot to learn. The support team was an incredible resource during that transition. They were patient, knowledgeable, and always willing to walk me through processes and answer my questions.
What I particularly valued was the kindness and professionalism of the staff. They understood that I was new and made sure I felt supported rather than overwhelmed. Their prompt attention and quick service made a significant difference in helping me gain confidence and keep our operations running smoothly.
The system has positively impacted our operation by improving efficiency and ensuring we have reliable access to the information and support we need.”
Sherri Higgins – Manager, Supply Chain Finance & Corporate Services
“The new SIMCOM system has brought some operation reliability back to our fuel distribution process. We are confident that the new interface and software is fully supported for years to come.
The installation was quick, with only a minor issue with the City of Brockville’s firewall causing a connection delay. Migration and integration of information has been lengthy as there are additional and different areas to store information. We are also working to integrate the mileage and hour information into an asset management program.
The “code barrier” has been frustrating when trying to adapt the SIMCOM platform to our internal billing processes. It’s unfortunate that it has not been a seamless integration as hoped, but Doug and Farhad have been supportive throughout the process.”
Patrick Brown – Supervisor of Transportation & Fleet Services
“The system is robust, easy to use, and simple to maintain. It gives us all the reporting we need in various different formats and categories.
It has helped us track our unit costs of operation in Realtime, as well as prevent theft.
The support is second to none; we have zero downtime. Any issues are dealt with asap and Computrol service is always available!”
Stuart Ginter – Farm Manager
“The support team at Computrol have been fantastic to work with. Every question we’ve had has been answered promptly, and the system is userfriendly and has operated reliably for many years. We are very satisfied with both the product and the service provided by Computrol.”
Gemma Hamilton – Financial Manager
“Computrol has been a reliable partner over the years in a busy marine fuel station. The unit has been a great help in tracking fuel sales. Their support is top notch and responsive.”
Steve Bernard – Owner
“Johlin Measurement Ltd. has worked with Computrol since 1997. We have supplied their WaterBlue, Simcom, and previous models for systems involving water and wastewater and other fluids. This has involved supply and install, and incorporation into our Curbside package. Computrol has been a reliable supplier, with an excellent record for parts supply and shipping on time. They have worked diligently to solve any issues that have arisen onsite.”
John Walsh – Owner
“The support team at Computrol have been fantastic to work with. Every question we’ve had has been answered promptly, and the system is userfriendly and has operated reliably for many years. We are very satisfied with both the product and the service provided by Computrol.”
Fay Stewart – Chief Administrative Officer (CAO)
“Excellent work, consistently prompt and efficient in addressing any tickets created.”
Mitchell Messerschmidt – IT Systems and Security Analyst
“The ProFuel interface is quite user friendly. I appreciate the ease of obtaining monthly user and department reports, and the ability to activate and deactivate fobs is simple and convenient.”
Mya Wilson – System Administrator
“We have been very happy with our experience using Computrol’s system and software. The platform is intuitive, reliable, and well suited to our operation, making it easy for our team to adopt and use every day. Since implementing the system, we’ve seen clear improvements in efficiency, visibility, and overall workflow, helping streamline processes and support better decision-making across the organization.
Equally important has been our experience with Computrol’s support team. They have been responsive, knowledgeable, and genuinely helpful whenever questions or issues arise. We value their partnership approach and the confidence that comes from having a dependable system backed by a strong support team.”
Angelo Ristagno – Fleet Manager
“We have been using our Computrol system since 2017 for our bulk water sales. This system is perfect for what we need it for.
From day one, we have had the same specific support specialist. This alone speaks volumes. I appreciate having one support specialist to deal with and not multiple.
I have had to rely on support to help me countless times, the problem is quickly rectified, not taking too much of my time. Calling support is a very painless process, and I am never placed on hold in a waiting queue.
I highly recommend Computrol not only for the system itself, but for the wonderful support service they provide.”
Meghan Nickason – Admin Assistant
“My experience with your system and software has been nothing but excellent. It’s extremely easy to monitor and operate, and it has made our workflow much smoother and more efficient. Everything is well designed and user-friendly, which makes daily operations effortless.
Your customer support truly stands out — every time I’ve needed help, the team has been quick to respond, professional, and incredibly supportive.
It’s been an all-around great experience working with your company.
Thank you again for the outstanding service and continued support.”
Arjun Suresh – Infrastructure Coordinator
“I’ve been using Computrol’s bulk water system for over 2 years now and it has been a game changer for the City of Brantford. The system’s reliability and efficiency has specific benefits for example increased productivity and reduced costs. The support team has been responsive and very helpful whenever I’ve needed assistance. Highly recommend Computrol’s bulk water system to anyone.”
Jennifer Snow – Customer Contact Centre
“Working with your team has been a great experience from start to finish. The quality of your products and the level of service you provide have made a real difference for us, and communication has always been clear and reliable. We truly value the partnership and would confidently recommend you to others.”
Joe Tank – Director of Operations
“Switching to Computrol Simcom Fuel came with its share of challenges, as all software upgrades do, but the Computrol staff stepped up to the plate. They listened and acted on feedback for our implementation.
Joshua adjusted their operations to better serve us, making things smoother. Doug was and is always fantastic—supportive and quick to resolve any issues.
Our Simcom water system upgrade went very well, and we look forward to working with Computrol for years to come. They understand the power of collaboration.”
Caroline van der Lee – Business Solutions Analyst
“We are a leader in the construction industry, Computrol has been providing a reliable control on our fleet fuel management.
Computrol Service Team is great, any questions / inquiries have been addressed in a timely manner.
I would like to recommend this product to anyone who needs it.”
Cai Yu – System Implementation Specialist
“It was nice assisting me again with my ProFuel issue this morning. Thanks so much for solving the problem and giving me advice that we need to back up our database on regular basis.”
Shirley Mandap – Public Works Department
“Computrol Systems delivers a reliable, easy to use-solution for petroleum cardlock operations.
The software simplifies billing, reporting, and account management while providing the accuracy and control our business needs. A solid, dependable platform we trust every day. We have used Computrol Systems for over twenty five years.”
Dave Curry – Wholesale Marketers of Petro-Canada
“I’ve had to contact Computrul support several times over the years to trouble shoot issues with our system on site. I’ve found your support is always very knowledgeable in regard to the system and have always been able to point me in the right direction very quickly to resolve the issue I may be experiencing on my end. When you remote login to my system or share screen, I’ve found your extremely familiar with the system on your end and it takes a couple minutes before you have my issue resolved.”
Forest Tyers – Warehouse Supervisor
“I have always had great service from the Computrol team. You definitely know the product, very professional and have been a great help for me.”
Joe Cordeiro – AOS Mechanic Foreman
“Our experience working with Computrol Systems has been very positive. The team has provided reliable service and products that support our fleet operations effectively. Communication has been professional, and their solutions have met our operational needs.”
Jeff Salazar – Fleet Superintendent
“We have had Computrol systems since our first cardlock back in 1993 and have been very satisfied with Computrol systems reliability and tech support over the past 33 years. Computrol’s techs can diagnose and fix most problems by remoting into our system this can save us a lot of down time. Their system can operate multiple pumps and products and manage several hundred accounts.”
Allan McVicar – President
“For support and parts procurement you guys have been amazing to work with. Your response times are awesome and you are willing to go the extra mile to ensure we can work through any issues we run into.
Your support staff is always well versed in terminology and make communication extremely easy.”
Kris Powell – Manager / Head Tech
“The Support Team with Computrol Systems really know their system. They aren’t a typical call center where you are getting someone who is looking up information on Google at the same time as you, but rather, they direct you to the proper assistance, suitable for your system and your company set up. They have been most accommodating with our company’s needs and are always willing to lend a hand when it’s needed. They’re even proactive in assisting with foreseeable issues, making recommendations to prevent problems in the future. I always feel like I’m in confident hands whenever we need to reach out for assistance.”
Michael Holmstrom – Financial Clerk
“I contacted Computrol Support for technical assistance troubleshooting a network connectivity issue. Computrol Support was simply fantastic! They patiently stuck with me through complex technical troubleshooting, and promptly answered all of my questions. My experience with their Customer Support team was above and beyond the norm, which nowadays is a rare joy.”
Conrad Gryba – A/System Specialist
“Since the CNG Facility @ the BC Transit Facility in Whistler BC was constructed & commissioned in 2017–8 (when the community fleet of Hydrogen Fuel Cell buses was replaced by the fleet of CNG units), the WHT team have been extremely well supported by both Clean Energy and Computrol to ensure full operational uninterrupted fueling.
From the Computrol aspect, we have found the technical staff to provide prompt & knowledgeable responses to several challenges that we have encountered. This included diagnostic testing and replacement of a key micro-processor assembly in the CNG control system, setting up and maintaining fuel job operators, and access to critical fuel & odometer data as gathered by the ProFuel2 software solution.
The technical expertise and willingness to educate local staff has been well-received, and the business relationship has always been one to enjoy participating in. It is a model of how service contracts should be administered & support. Thank you, Computrol, for playing such a crucial part.”
Chris Hill – Manager Administration
“Our overall experience with Computrol has been very positive. The product is reliable, and the support team is responsive, knowledgeable, and professional.
The system has improved operational efficiency by supporting consistent service delivery. It helps us monitor our fuel usage & tracks how much fuel each person/department. We also charge out some of our fuel so this system helps with our billing process.
We particularly value the clear communication, timely support, and practical solutions provided.”
Sherry Kristjanson – Director of Transportation
“Computrol has consistently impressed us with its knowledgeable staff and strong technical support. Their team responds rapidly to any issue and provides reliable remote troubleshooting support, ensuring our operations run smoothly at all times.”
Ben Hu – Operations Accountant
“I’ve had a great experience working with Computrol Systems. Their support team is highly knowledgeable, professional and truly experts in their product. They are very responsive and communicates clearly, which makes resolving issues smooth and stress-free. What could be a problem never feels like one because of how efficiently they support us. I highly recommend Computrol for their outstanding service and support.”
Franco Guevarra – Software Analyst
“I had a great experience working with Computrol.
Support team was professional, responsive, and made an entire process of trouble shooting smooth and efficient. Their reliability and expertise made a real difference, and I look forward to work with Computrol again.”
Dmitry Goldshtein – Transportation Admin
“Bizhan & Computrol has been always more than helpful each time we’ve called for support. Having them readily available to assist us has been a huge benefit to our operations. The program itself allows us to efficiently allocate fuel and keep track of usage.”
Erin Duncan – EM Coordinator
“Haldimand County has been partnering with Computrol for over two decades, providing us with an practical fuel management system. Our recent implementation of Simcon, while not a seamless process, Computrol staff were very diligent and efficient ensuring all technical issues were identified and rectified in a timely manner. They worked very well with County IT staff to provide guidance and solutions to any problems encountered and recognized the importance of our 24/7 operation.
I have found the reporting features in Simcon to be robust and adaptable to County requirements and assets are easily created and modified to provide the most up to date information.
Computrol support staff are always responsive to our needs and provide a valuable service to ensure the integrity of our fuel system.”
Mike Fagan – Manager, Fleet Operations
“This company has been such a pleasure to work with. I started my position a year and a half ago with only 4 training days and then 2 weeks vacation (just to forget most of it) before returning to chaos. Of course, the system went down in my first week (because I had a new PC installed not because of the software), and they were so helpful and got us up and running again within a couple hours. I had another issue about a month later which again was my computer causing the issue. José suggested an hour training on the software which we were able to schedule I believe the next day. That training helped me understand the software so much better, I did not need to contact them for months until I set up training with a coworker covering my vacation. In the fall we had a mishap where I could not do my month end reports. José took a copy of our module and ran the reports I needed right away and then when I was able to find time, we booked time to do an update and fixed everything up again. The staff are so professional and helpful, and they never make you feel like you should know everything about the software.”
Jennifer LeBlanc – Administrative Coordinator, Infrastructure Services
“My experience with the ProFuel application has been that it provides all the functionality my company needs and probably much more. I don’t use the software myself, but I’ve never heard anyone say a bad word about it and people are generally very quick to tell me if something doesn’t work properly or does not meet their needs.
Working with Support has been very good. The response times to requests I have submitted are excellent, and the folks responding really know what they’re talking about.”
Steve Mooney – Application Analyst
“It’s reassuring to work with a company that is dependable and truly invested in helping their clients succeed. I highly recommend Computrol to anyone looking for professional, trustworthy service.”
Mardell Johnson – Administrative Assistant, Roads & Sidewalks Division
“Our overall experience with Computrol has been outstanding. Their system has significantly improved our operations, allowing us to streamline our processes and increase efficiency across the board. The functionality and reliability of the platform have been a real game-changer for our team , while effectively eliminating fuel theft and manual tracking errors.
What truly sets Computrol apart, however, is their exceptional support team. We have always found them to be incredibly responsive, knowledgeable, and genuinely invested in our success. Any time we’ve had a question or needed assistance, they have resolved the issue quickly and professionally.
We highly recommend Computrol to any organization looking for a robust system and world-class customer service.”
Larry Pittendreigh – Public Works Manager
“As a new employee, I required training to operate the ProFuel 2 (software) system, and I truly appreciate the excellent support I received from Bizhan. He was friendly, helpful, and provided clear guidance that gave me the confidence to use the system effectively. The ProFuel 2 system itself is a tremendous asset to our organization and an essential tool for our daily operations.”
Carla Funk – Public Works, Administrative Manager
“The product we are using to track our fuel across our Fleet is great and the support has been outstanding. Bizhan’s customer service skills and knowledge base of this program makes it a pleasant experience every time we have to work out an issue.
The system works well and I have no complaints. Its data helps us track consumption rate over time and to keep Drivers accountable with accurate data entries.
Customer service is valued and appreciated from the GFL Team in Thunder Bay, Ontario. Again, thank you for your continued support.”
Robert Butts — Operations Supervisor, Fleet Maintenance
“We’ve had a great experience with Computrol Support and the ProFuel2 program. The system is easy to use, and the support team has been responsive, knowledgeable, and great to work with. ProFuel2 has helped streamline our fuel tracking and made our day-to-day operations more efficient. We really value the consistent support and clear communication.”
Ashley Boyce – Accounting Assistant, Interfor Adams Lake Division
“The IT team over at Computrol supporting our fuel program is amazing. They are friendly, patient, incredibly knowledgeable and always willing to jump in and save the day- no question or issue is ever too small. I’m grateful for their support and I genuinely love working with them. I’ve had days where I would be in tears on the phone with them and within a short time my tears turn into big smiles and laughter.”
Candice Thornson – Equipment Maintenance Coordinator, RMIX
“Computrol has been an invaluable partner for SCG Process to deliver reliable water and wastewater management systems using our solutions. Their expertise and commitment to excellence ensures optimal performance and communication in every project. We highly recommend Computrol for their professionalism, technical knowledge, and dedication to customer success.”
Dave Howes – Regional Sales Manager
“Computrol offers the most reliable, user-friendly systems on the market today with professional local tech support. We have worked with Computrol Systems for over 20 years and have many satisfied customers from all over BC.”
Kelly Wood – Owner, Kermodei Fuel Services
“Thanks for the excellent attention to detail, timely responses, and the very high level of customer service.”
Jeff Brooks – Water and Wastewater Services
“The entire Computrol Team are nothing short of professional and it is apparent that none will be satisfied until the costumer is satisfied. I am very pleased to have chosen Computrol as our Fuel Management system and will absolutely be a return customer if we are in need of another system.”
Cole Wilson – Special Projects
“Just a heads up on our Computrol system – it works great, allowing me to manage my fuel and match litres with fuel suppliers. Also, your staff was amazing at set up time and was super easy. Thanks!”
Cal Hughes – Owner
“The Computrol system was installed in 2014 and we are pleased with the results. The support from Computrol has been solid and they have worked through the challenges in order to efficiently track our consumption and cost on a unit-by-unit basis. The download from the system allows for an easy upload directly into our accounting system. We are pleased with our decision to go with Computrol.”
James Knelsen – Financial Controller
“From the quick and easy software setup to the intuitive user interface, Computrol’s system has allowed us to manage our fleet and users effectively. Needing 24 hours reliability in our environment, downtime is minimized through robust software and hardware components, coupled with excellent support. Thank you Computrol!”
Tom Cunningham – Industrial Engineering Technologist
“When we were looking to replace our bulk water stations transaction terminals, we were looking for a system that was easy to use for both our customer service reps. and customers. With Computrol’s Simcom water management system dashboard, we are easily able to add new vendors, issue new credentials to existing vendors, and view/export water transactions in near real-time from all 7 of our bulk water units.”
Erik Blake – GIS Manager/Assistant IT Manager
“The team at Computrol provide an outstanding customer support experience, are prompt & highly professional, keen in their field of work and software development and are easy to reach whenever situations arise where technical support is required on a last-minute notice. I’m grateful to have found a water dispensing software such as Simcom which has the ability to provide administration staff, for both utility admin and water account users, with the capability to monitor fill transactions, receive email fill receipts, allows account holders to remotely top up credit on prepaid accounts – all in all, an outstanding 5 star product!”
Thomas Stahl – Owner, An award-winning water utility
“As a new client that has been using the Computrol Simcom Software over six months now, the functionality is great, easy simple instructions for our customers to use at the terminals and easy for us to get reports on consumptions and expenditure.”
Euan Wilson – Water Resources
